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A successful service transformation process requires close dialogue with the market and your customers. However, you must also be willing and able to take a closer look at your own organisation and adapt it for the new service paradigm.
We guide you through the transformation journey by means of the Service Level Matrix, which is a model that helps identify your organisation’s service level and how to get to the next level.
We help you understand the essentials of service thinking and advise you how to transform your organisation into a future of services.