The Alexandra Institute // Business areas // Service transformation

Service transformation

Ikon for ekspertisen forretningsudvikling og evaluering


Service transformation
How does your organisation make the shift to services to create customer value and competitive advantage? We identify your company’s service level and provide tools to help you redesign your products and services and create new value for your customers.

We help you establish a framework for your service transformation based on Service Level Matrix

An increasing number of organisations realise the importance of designing new services as an integral part of their basic offering. Either as independent services or as a supplement to their existing products.

A successful service transformation process requires close dialogue with the market and your customers. However, you must also be willing and able to take a closer look at your own organisation and adapt it for the new service paradigm.

We guide you through the transformation journey by means of the Service Level Matrix, which is a model that helps identify your organisation’s service level and how to get to the next level.

We help you understand the essentials of service thinking and advise you how to transform your organisation into a future of services.

We help you transform your organisation into a future of services.
Strategic Designer
People, Technology and Business Lab
+ 45 25 17 71 15
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