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We help you set a goal for the change you are about to go through. We help you formulate the intended outcome of the change and not just a set of project activities to be achieved. We know for a fact that results are created by people and not by ‘activities’. People’s attitude towards the activities play an important role in their commitment and acceptance – and ultimately in the outcome of the change.
When conducting an evaluation, we explore all parameters, both human and rational. This enables us to establish why new interventions – for instance introducing and getting acquainted with a new IT solution – do not always work as intended. We involve users in the implementation process and identify their attitudes and underlying assumptions during the process. We provide you with qualitative knowledge about the interplay among users and technology to help you decide what to change in work processes or during the implementation process to achieve the desired impact of a given technology (benefits realisation).
We use an approach that combines methods from change management and methods from Innovative Evaluation.
Innovative Evaluation is a research-based evaluation concept that addresses how results are achieved (or not) in practice in a given context. Using this method enables us to establish what needs to be modified during a change process to achieve the desired impact – for example when introducing new technology. Hence the evaluation method has a strong link to practice.
Innovative Evaluation has been developed by the Alexandra Institute and the consulting firm Ineva.
We also hold courses in Innovative Evaluation for practitioners and project managers.