The Alexandra Institute // Content // Terms and conditions

Terms and conditions


All prices are excluding VAT.


You can pay with the credit cards below. All prices are in Danish kroner (DKK).

Dankort Visa Visa Electron Mastercard  Mæstro

All communication of credit card information is encrypted, which ensures that your payment information cannot be accessed by anyone else. Your payment information is sent to Nets via QuickPay, and we do not store your card information. Payment made with a credit card is subject to a transaction fee.

Payment for the ordered service(s) will be deducted from your bank account immediately if your credit card is approved. You will receive a confirmation e-mail both of your registration for the event as well as a receipt for your payment. The receipt will be sent immediately after the transaction is completed.

Please make sure that your e-mail address is entered correctly to get the receipt!

In case of any disagreement related to the event between you and the Alexandra Institute, you may contact your bank to arrange a refund into your account.

Right of cancellation

According to the Danish Consumer Protection Act Section 17, subsection 2, cf. Section 9, subsection 2 (2A) the purchase of events, etc. is not covered by the right of cancellation.

Read more here at (in Danish).


Any type of complaint relating to the event must be addressed to

Cancellation of events

In case of cancellation of an event, please contact for a refund of the amount paid..


We use a payment service provider authorised by Nets, which meets all requirements on safety, encryption and control. We are at no time in possession of your payment information as a payment service provider authorised by Nets handles the transaction. All payment information is transmitted encrypted between your browser, a payment service provider authorised by Nets and Nets using the SSL standard, which is confirmed by a padlock image in your browser.

Customer service

Alexandra Institute (, Åbogade 34,
 8200 Aarhus N.

E-mail:, CVR number 24 21 33 66.

Contact us
The Alexandra Institute
IT-byen Katrinebjerg
Åbogade 34
8200 Aarhus N
+45 70 27 70 12