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User experience evaluation of BuildScore

Case

User experience evaluation of BuildScore

Users contribute to better user interface

The Danish company Successiv used an innovation voucher to get new perspectives on their web-based tool for building administration. 

The Danish company Successiv has developed a web-based tool named BuildScore. The tool uses advanced algorithms to analyse, compile and benchmark data on building consumption, capacity and use.

Building administrators and others can use the tool to compare e.g. consumption patterns with those in similar buildings and use the results to improve energy efficiency.

Successiv wanted to enhance the tool and used an innovation voucher (Videnkupon) to collaborate with the Alexandra Institute’s experts in user involvement.

The Videnkupon programme has now been replaced by the InnoBooster programme.

The Alexandra Institute’s user experience evaluation resulted in a number of proposals for design changes in BuildScore’s user interface. We also prepared a report that highlights challenges and opportunities for improvement.

The Alexandra Institute involved the users in user tests and interviews. The process took two weeks and focused on how the users understood the user interface and how it could be improved. 

More specifically, we used these methods:

  • Interviews
  • Expert evaluation
  • User test, incl. observations, think-aloud testing and alternative design proposals

The Alexandra Institute performed a user experience evaluation of BuildScore. The purpose of a user experience evaluation is to find out how users perceive a system, if the design works as intended and pinpoint areas for improvement.  

The users tested the system and solved different tasks while the UX consultant observed their interaction with the system and asked them to explain what they experienced and why they solved each task in the way they did.

As part of the evaluation, the UX consultant also classified the job functions of the users to get a better understanding of their requirements to system functionality.

Based on our analysis of BuildScore, Successiv immediately modified the user interface, which was a major improvement. BuildScore now communicates complex information far more effectively.

The method of user-driven innovation was an eye-opener for Successiv who plans to continue their collaboration with the Alexandra Institute in the further technology and market development of BuildScore.

Our project partner is Successiv.

We involve users in technology development.

Contact us and learn how!

Contact
Manager – Intelligent Sustainability
People, Technology and Business Lab
+45 30 23 66 22
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